Shopping with us

Shopping with Beau is simple and hassle free.
We hope this page answers any questions you may have. If you have a further query contact us directly:


In order to create a contract between you and us, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the products select "Go to Checkout", "Confirm Order details" page, "Confirm my Order". In doing this you offer to buy the Goods at the prices indicated as well as any applicable delivery charges. We will send an automated order acknowledgement email to you, listing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Beau.
The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we have not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur in circumstances including we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we are unable to obtain authorisation for your payment.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
The product price, as displayed, is NZD currency.

If your order is to be delivered outside New Zealand, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.


You have the right to cancel your order at any time before you receive the products you ordered, email your request to cancel to
If these Products have already been assigned or dispatched when you contact us, you may return them within 14 calendar days of receipt of delivery to receive a full refund.
You will be responsible for the cost of returning your items to us.



You may return your purchase for an exchange or refund within 14 calendar days of receiving it. Simply post the item(s) back to us at the address listed on this page.We ask that you return the items unused and with all the original tags intact. Exchanges are subject to availability.

We are not responsible for return postage charges. We strongly recommend that you return items via registered mail so that you have proof of dispatch in case of an item lost. We cannot accept responsibility for goods lost or damaged in transit.

1) Please contact us with your intent to return your purchase. Email:

2) We will send you a returns form to be filled in and sent back with your item(s).

   Please send returns or exchanges to:

   Beau, 11 Gamma Street, Belleknowles, Dunedin, 9011, New Zealand.



No Refunds or exchanges on sale items.


When you order from us, we require your name, email address, address and credit/ debit card details, including a telephone number so that we can contact you if there is a problem or a query with the order. Our site uses secure server software to protect your information.
You can unsubscribe from our mailing list at anytime by emailing us directly.
Every newsletter has an unsubscribe link which can be activated by the click of a button. We never pass on any email addresses or telephone numbers on to any third parties.